Event Policies

• Forms of Identification
• Entry and Attendance
• Security
• Ticketing
• Resale

• NO ONE UNDER 18 YEARS IS OLD IS ALLOWED TO ENTER THE VENUE.

  • Please bring an ID card that will allow us to verify your age on the day of the event.
  • Please remember to bring one of the following forms of identification with you on the day of the event. (Your age on the day of the event is applicable.)
  • Expired IDs will be invalid. Please bring your ID in its officially issued state. (Photocopies and images are not acceptable.)
  • My number card, basic resident registration card, and student ID card are valid only if the applicant’s photo and current address can be verified.
  • *If your age cannot be verified, you will be denied admission to the venue.
    In such cases, the ticket price will not be refunded.

  ACCEPTABLE FORMS OF IDENTIFICATION FOR ENTRY

  • Driver’s license
  • My Number Card (notification card not acceptable)
  • Passport
  • Student ID (not acceptable if date of birth is handwritten)
  • Physical Disability Certificate
  • Residence Card
  • Special Permanent Resident Certificate
  • Basic Resident Registration Card
  • Alien Registration Card

• SALE OF ALCOHOL AND USE OF SMOKING AREA

  • All visitors, regardless of nationality, are required to comply with the “Law Concerning Prohibition of Drinking Alcohol by Persons Under 20 Years of Age” and the “Law Concerning Prohibition of Smoking by Persons Under 20 Years of Age” in accordance with the laws of Japan.
  • Whenever alcohol is sold or smoking is allowed, we will check the wristbands given to visitors 20 years of age or older at the time of admission (please refer to the “Notes for Visitors” section below).
  • If the above wristband cannot be confirmed, alcohol sales and use of the smoking area will not be permitted.
  • The venue, organizers and artists will not be held responsible if alcohol is served to others by customers who have purchased alcohol legally.
  • If any of the following are found to be the case, you will be prohibited from entering or re-entering the venue, will be forcibly removed from the venue, and will not be allowed to re-enter during the event.
    　 In addition, the organizer will report the incident to the police if necessary. No refund of the ticket price will be made in such cases.
    　 The venue, organizers, and artists will not be held responsible for any problems that may occur as a result of the following.
    (1) When a person under 20 years old is found to be under the influence of alcohol or smoking in the venue.
    (2) When a person under 20 years old is found to be under the influence of alcohol or smoking at the time of admission or re-entry.
    (3) When a customer wearing a wristband given to customers 20 years of age or older transfers alcohol or cigarettes to a person under 20 years of age.
    (4) When a customer under 20 years of age is found to be wearing a wristband given to a customer over 20 years of age due to fraudulent acts such as forgery of identification or transfer of the wristband.
    　In this case, the customer who transferred the wristband will also be forced to leave the venue.
    (5) Any other cases in which a violation of the law is discovered or the organizer deems it inappropriate or dangerous.
  • The venue, organizers, and artists will not be held responsible for any problems caused by underage drinking or smoking at the venue or upon returning home.
  • Please refrain from excessive drinking. If the staff deems it dangerous, you will be asked to leave the venue. No refunds of the ticket price will be made.

  NOTES WHEN COMING TO THE VENUE

  • Please wear different wristbands for those who are 18-20 years old and those who are 20 years old or older at the time of admission. Wristbands for 2-day tickets must be worn for the entire 2 days. Wristbands will not be reissued or refunded for any reason, including loss or damage.
  • If you are not wearing your wristband at the venue, or if you are not wearing your wristband in an area where it is required to wear a wristband, you will be asked to leave the venue. No refunds will be made in such cases.
  • Persons 18 years of age or older but currently enrolled in high school or equivalent are not permitted to enter the venue, regardless of age.
  • Admission will also be denied if the organizer deems that any of the above applies.
  • Visitors in wheelchairs are requested to contact the respective staff in advance.
  • There are no parking lots around the venue. Please use public transportation.
  • Please keep your baggage at your own risk.
  • The number of lockers provided by the organizer is limited, so please refrain from bringing luggage that is too large to carry into the venue. Failure to cooperate may result in being denied entry.
  • As a general rule, each person is limited to one piece of carry-on baggage per person. It should not exceed 90 cm in total length, width, and height.
  • No cans, bottles, PET bottles, etc. are allowed. No plastic cups will be provided for transfers, so please dispose of them at the entrance.
  • Umbrellas, coolers, chairs, parasols, mats, fireworks, other explosives, other dangerous items, items prohibited by law, baggage exceeding the size specified by the organizer, and items deemed to be an inconvenience to other visitors are strictly prohibited from being brought into the venue.
  • Pets are not allowed to enter the venue.

  TICKETS FOR ATTENDEES UNDER 20 YEARS OLD

  • If you are found to be 20 years or older old at the time of admission on the day of the event, you will not be allowed to enter the venue. In such a case, the ticket price will not be refunded.

  VIDEO AND PHOTOGRAPHY

  • The organizers will be filming and photographing the event. If you participate in this event, the videos and photos taken may be used in various media, online media such as social networking sites, and products. Please note that we will not exercise your right of portrait or privacy, and we will not ask for any compensation.

• PROHIBITED ACTS IN THE VENUE

  If the organizer decides that a customer has committed any of the following prohibited acts, the customer will be forcibly removed from the venue. Re-entry to the venue during the event will also be prohibited. In such cases, the organizer will report the incident to the police if necessary.

  1. Excessive alcohol consumption
  2. Behavior suspected to be due to illegal drug use
  3. Behavior that disturbs other guests
  4. Disobedience to staff instructions.
  5. Dangerous behavior such as throwing things onto the stage or running up to the stage
  6. Viewing outside of the designated seats/areas
  7. Excessively revealing clothing, student uniforms, or any other clothing deemed inappropriate by the organizers
  8. Any behavior contrary to the purpose of the event, order, or good morals.

  DISCLAIMER

  • Please resolve any problems between guests both inside and outside of the venue. The venue, organizers, and artists will not be held responsible for any trouble, accident, theft, injury, loss, etc. inside or outside the venue.

  EXCLUSION OF GANG-RELATED PERSONS

  • In accordance with applicable laws and regulations, this event strictly forbids the admission of persons suspected of being involved in organized crime or other anti-social forces. Please be advised that those who enter the venue illegally will be forcibly removed from the venue.

  PRECAUTIONS WHEN IN THE VICINITY OF THE VENUE

  This event is being held with the cooperation and understanding of local residents and facilities. In particular, the following items are strictly prohibited. We kindly ask for your cooperation.

  1. Jumping, whether indoors or outdoors.
  2. Shouting in groups or group behavior that is clearly disruptive to the neighborhood.
  3. Parking on the streets or leaving garbage on the surrounding streets. (iii) Parking on the streets or leaving trash on the surrounding streets, crossing the roadway at crosswalks other than pedestrian crossings, etc.
  4. Waiting all night in the vicinity of the event site.
  5. Any other behavior that may inconvenience neighboring residents and facilities.

  PRECAUTIONS WHEN IN THE VICINITY OF THE VENUE

  • When re-entering the venue, please show the wristband you received upon entry to the venue to the staff.
  • A baggage check and ID check will be conducted each time you re-enter the venue.
  • If your wristband and ID cannot be confirmed, you will not be allowed to re-enter the venue.
  • No refunds will be made in the event that re-entry is not possible.
  • Please be considerate of neighboring facilities when leaving the venue.
  • Also, please understand that if you are found to be intoxicated, wearing excessively revealing clothing, occupying a restroom, or behaving in a manner offensive to public order and morals, your wristband may be collected and you may not be allowed to re-enter the venue
  • Following the performance, attendees are to vacate the premises in an orderly fashion. Please follow the instructions of the staff as provided.

• REFUNDS

  • No refunds will be made for cancellations, changes, or refunds after ticket purchase.
  • No refunds will be made even if you are prohibited from entering or leaving the venue for violating these terms and conditions.
  • This event is a multi-artist event, so there may be sudden changes or cancellations to the lineup of artists.
  • In the event that the performance is canceled due to stormy weather or other unavoidable reasons, no refunds will be made for the ticket price or other expenses.

  ABOUT TICKETS

  • All tickets for this event will be digital tickets, and a smartphone compatible with the smartphone application “AnyPASS (https://anypass.jp/)” is required to receive tickets. Please make sure to confirm in advance that all participants have a smartphone with a compatible OS and that SMS authentication is available before applying.
  • Each participant will be required to present one ticket to enter the venue. Please distribute the ticket to your companion via the AnyPASS app. Your companion will also need the AnyPASS app to pick up the ticket.
  • Please present the printout or screenshot of the ticket for admission.
  • Please download the app to the cell phone number registered at the time of purchase and pick up your tickets.
  • Please do not change or cancel your mobile phone number until the performance date.
  • The method of receiving tickets is different for customers who purchased tickets on the inbound-only reception site. When tickets are ready to be issued, we will send you an email to inform you of the ticketing procedure.
  • If you purchase multiple tickets for the same performance date under the same name and phone number, one ticket will always remain in the possession of each purchaser, while the remaining tickets can only be used by the purchaser.
  • The AnyPASS language display can be switched between Japanese and English.

  PROHIBITION OF RESALE

  • Resale of tickets purchased for this event to a third party for any reason is strictly prohibited. It is also prohibited to provide tickets to a third party for resale.
  • The act of selling tickets for an unreasonable amount of money in the vicinity of the venue on the day of the event, or selling tickets to an unspecified number of people via the Internet, auctions, etc., is considered an act of resale, regardless of the transaction amount or reason. Therefore, tickets purchased through websites other than the official ticket sales websites listed on the official website, etc., will not be allowed entry into the venue. Please note that there will be no refunds for tickets purchased through such websites.
  • Any problems arising from the transfer or resale of tickets on the day of the event must be resolved between the parties concerned.

  OFFICIAL RESALE

  • The tickets you purchased will be offered for resale at a later date. The official resale service will provide a mechanism for those who can no longer go to the event to relinquish their tickets and for those who wish to attend to purchase the tickets. If you are unable to attend the event, please use the Official Resale Service, which will be announced at a later date.
  • The official resale service is only available to those who have received tickets via AnyPASS and are waiting for an account at the financial institutions and Japan branches listed here: https://www.zengin-net.jp/zengin_system/pdf/member2.pdf. Details regarding the official resale will be announced shortly.
  • Tickets for only one of the two days will not be accepted.

  TICKETS FOR ATTENDEES UNDER 20 YEARS OLD

  • If you are found to be 20 years or older old at the time of admission on the day of the event, you will not be allowed to enter the venue. In such a case, the ticket price will not be refunded.

  Changes to the Terms and Conditions

  • Please note that the measures described above are subject to change depending on new outbreaks of the new coronavirus and the guidance of administrative agencies. Please be aware that you will be required to follow the latest infection prevention measures.

• ■AnyPASS Official Resale■
  We are pleased to announce the official resale of AnyPASS for ULTRA JAPAN 2023.

  What is resale?

  • AnyPASS STORE is the official resale service for ULTRA JAPAN 2023.
  • The official resale service will allow people who can no longer go to the event to give up their tickets, and people who want to go to the event can purchase the tickets for the same price.

  • • If you are unable to go to ULTRA JAPAN 2023

      In the “AnyPASS” app, simply select the tickets displayed, and you can easily put them up for sale. If a transaction with a potential buyer is completed, the ticket fee will be paid from the AnyPASS STORE.

    • If you want to buy tickets at the resale

      Please visit the AnyPASS STORE during the resale term. During the resale term, you can access the AnyPASS STORE and buy tickets.

  Resale Term

  • *The resale term is depending on the date of tickets.
  • *Resale tickets will be on a first-come, first-served basis.
  • ■For 16th September (Saturday)
    Resale Term: Tuesday, 12th September, 12:00 – Friday, 15th September, 23:59
  • ■For 17th September (Sunday)
    Resale period: Wednesday, 13th September, 12:00 – Saturday, 16th September, 23:59
  • *If there are tickets on display during the above term, you can purchase tickets.

  Tickets and prices for resale

  • Early bird tickets: PGA 2-day ticket: 40,000 yen, GA 2-day ticket: 30,000 yen, U-20 2-day ticket: 26,000 yen
  • TIER1 tickets: PGA 2-day ticket: 42,500 yen, GA 2-day ticket: 32,500 yen, U-20 2-day ticket: 28,500 yen
  • Advance tickets: PGA 2-day ticket: 45,000 yen, PGA 1-day ticket: 23,000 yen, GA 2-day ticket: 35,000 yen, GA 1-day ticket: 18,000 yen, U-20 2-day ticket: 31,000 yen, U-20 1-day ticket: 16,000 yen
  • *Tickets purchased outside of the above are not available for resale.
  • *It’s possible to resale only AnyPASS Tickets. Tickets are not AnyPASS, you’re not able to sell the ticket.
  • *Please be sure to read the entire event policy on the following page before purchasing tickets through the resale program.
  • All purchasers of resale tickets are deemed to have agreed to all of the terms and conditions of the event policy. Please note that the event policy will be applied to all tickets purchased at the resale.

  ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝

  About Resale

  • How to sell tickets at the AnyPASS Official Resale
  • The resale is only available to those who have a device that can use the “AnyPASS” smartphone application, and who have already issued tickets purchased at the following reception points via “AnyPASS”.
  • *Only the purchaser of the ticket can resale the ticket.
  • *If you wish to resell the ticket for your group, please do not distribute the ticket, and the purchaser must complete the resale themselves.

  How to resale

  • *It is not guaranteed that the ticket will be purchased.
  • *If a resale ticket is not purchased, the ticket will automatically be returned to the customer who submitted it after the end of each resale term. You will also be notified by email at the same time. Even if you have not received an email due to a problem with your notification settings or domain designation, your tickets will be returned. Please note that the ticket price will not be refunded if the resale is not successful.
  • *It may take some time for the returned ticket to be reflected in “My Events” depending on the status of the relevant ticket procedure.
  • 1. Receive tickets at “AnyPASS”
       *Please check the following for ticket issuance instructions: https://anypass.jp/beginner/event.html
    2. Distribute tickets (When only the purchaser’s tickets are to be resale)
       If only the purchaser is unable to go to the festival and wishes to sell a ticket of the purchaser, please distribute all tickets to the accompanying person first. If the purchaser puts own tickets on the market without first distributing the tickets, the tickets for companion will not be distributed.
       And if a companion returns a ticket after the resale for the purchaser has been completed, the ticket can be put up for resale, but it cannot be redistributed to another companion.
       *When distributing tickets, please distribute them in the order of the tickets at the top of the “My Events” screen.
       *If you distribute tickets with a gap between each other, the tickets will not be allocated consecutively.
    3. Resale tickets
       Select the “For Sale” button on the “My Events” ticket list.
    4. Agree to the terms and conditions and proceed to the next step.
    5. Set the number of tickets on the ticket display screen and select the “Display” button.
       *The number of tickets to be displayed can be set by 1 ticket unit within the number of tickets purchased.
       *When the ticket has been displayed, the message ” For sale” will be displayed on the ticket list screen of “My Event”.
       *You’re able to resale 2-day ticket as 2-day ticket. It’s not allow to resale 2-day ticket separating as 1-day ticket.
    6. Please register the bank account to which the ticket fee from the successful resale will be transferred. Please refer to this page for the registration procedure: https://faq.anypass.jp/anypass/detail?site=VB91N06U…
       *If the registered bank account number is incorrect and the transfer is not possible, the remittance fee (550 yen) will be deducted from the remittance amount when the remittance is made.
       *Only the purchaser is able to resale the ticket. If the person to whom the ticket was distributed (the accompanying person) is unable to go, the ticket must be returned to the purchaser and sold by the purchaser themselves.
       *Tickets can be cancelled before the resale is approved. Please check here for cancellation instructions: https://faq.anypass.jp/anypass/detail?site=VB91N06U…

  Resale fee

  • System fee 1,100 yen/per ticket　
  • *The resale fee will be deducted from the ticket price when the resale is successful.
  • Please also check here for other details about resale: https://faq.anypass.jp/anypass/list?site=VB91N06U&category=7

  ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝

  About Purchases of Resale tickets

  • How to Purchase in AnyPASS Official Resale
  • The following people are able to purchase
    • People who have a device that can use the “AnyPASS” smartphone app and have already registered for use.
    • People who have the credit card listed below as their payment method.
  • *Tickets purchased through the resale service will be received via the “AnyPASS” smartphone app.
  • *Please purchase tickets only if both the purchaser and companion have smartphones with AnyPASS.
  • *Please refer to the following for download instructions: https://anypass.jp/beginner/config.html
  • *Please use AnyPASS to distribute tickets to your companion.
  • *For purchase of tickets, only credit card payment will be accepted.
  • *If you purchase single tickets for the same date and multiple time under the same name and cell phone number, one ticket will always remain in the possession of each person who purchases the tickets.
  • *The remaining tickets can only be used by the purchaser. The remaining ticket cannot be used by another person. (If a single ticket is sold twice, both tickets will remain in the possession of the purchaser and cannot be distributed.)

  Payment Methods for Ticket Purchases

  • Payment will be accepted by credit card only.
  • *Credit cards with the VISA, MASTER, or JCB mark issued in Japan are accepted.
  • *Credit cards issued overseas are not accepted.

  How to purchase resale tickets

  1. Download and register the “AnyPASS” smartphone app
     To purchase tickets on resale at the AnyPASS STORE, you will need to register for “AnyPASS”.
     Please download the “AnyPASS” app to your smartphone and register for use.
     *Please refer to the following for details on how to download and register: https://anypass.jp/beginner/config.html
     AnyPASS E-Tickets require the following environment.
     ・For iOS devices, you need a smartphone that can use “SMS service” or “voice calls”.
     ・For Android devices, a smartphone that can use “Voice Call” is required.
     ・One device is required for each person entering the venue.
     ・If you are using a contracted mobile phone in Japan, please try using a mobile phone starting with 070, 080, or 090.
     ・The smartphone app “AnyPASS” must be installed.
     ・Supported OS：iPhone→iOS14 or later, Android→Android 9.0 or later (excluding some models)
     *This service is not available on devices with app download restrictions, such as feature phones (Galapagos), PCs, Galaphone, WindowsPhones, BlackBerrys, Raku-Raku phones, and kids’ phones.
     A SIM card with an installed phone number and an Internet connection are required to use the service.
  2. Search for tickets at “AnyPASS STORE”
     After registering, you will be able to purchase tickets for resale on “AnyPASS STORE” via smartphone or PC.
     *Tickets can also be purchased from PCs. (To use the “AnyPASS STORE” on a PC, you will need to log in with the “e-mail address” and “password” that you set up for the AnyPASS service.
     *When browsing from “Resale” in the app, only a portion of tickets are displayed as headings, so please click the ” Check the AnyPASS STORE” button at the bottom of the screen.
     *It’s not allow to purchase 1-day ticket separating 2-day ticket. When you would like to purchase 1-day ticket, please select 1-day ticket.
     If there are tickets that have been offered for sale from each resale term, you can also purchase them from here.
     *”AnyPASS STORE” (Resale site): https://store.anypass.jp/resale-list
  3. Purchase tickets
     If there are tickets you wish to purchase, select the applicable tickets and proceed with payment
     *Payment can only be accepted by credit card.
  4. Complete purchase
     Once the purchase is completed, the tickets will be displayed on the “My Events” ticket list screen.
     If you purchased multiple tickets, please distribute them to your companions.
     *Tickets purchased for resale can be resold again within the resale term.
     For more information on how to purchase, please also refer to the following: https://faq.anypass.jp/anypass/list?site=VB91N06U&category=8
  5. For information on how to issue tickets, please refer to the following: https://anypass.jp/beginner/event.html
  6. Distribution of tickets
     Please refer to the following: https://anypass.jp/beginner/share.html
     *One ticket per person is required for admission to the performance.
     *Please distribute tickets to accompanying persons if you purchase two or more tickets.
     *Please note that tickets for the purchaser cannot be distributed.
     [Resale fee]
     System fee 1,320 yen/per ticket
     E-ticket fee 330 yen/per ticket
     *The above fees will be added at the time of purchase.
  7. How to enter on the day of the FESTIVAL
     Please refer to the following for admission instructions: https://anypass.jp/beginner/entry.html
     *When you open “AnyPASS”, a “Pre-entry checklist” will be displayed 2 hours before the opening time of each show.
     *Please show the QR code and proceed to the entrance as authentication will be performed at the entrance of the venue. QR codes that are screen shots or screen captures cannot be used to enter the venue.
     *Please display the QR code and enter the venue one person at a time.
     *Please note that the entrance will be very crowded just before the show starts. Please be sure to arrive early to allow enough time to enter the venue.

  ＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝

  About Resale/AnyPASS

  • For more information about AnyPASS and how to install it: https://anypass.jp/
  • FAQs about AnyPASS: https://faq.anypass.jp/
  • Contact about AnyPASS: https://store.anypass.jp/contact
  • *If the FAQs do not solve your problem, please contact from here.

  About Contact Information for Resale/AnyPASS

  • If you have any questions, please be sure to read “Details of AnyPASS and How to Install” and ” FAQs about AnyPASS” above, and then contact us from the ” Contact for AnyPASS” page.
  • *If you have not read all of the above information regarding resale/AnyPASS and have made an incorrect application, etc., we will not be able to respond to your request.
  • *Please be sure to read all of the above information, and if you have any questions, please be sure to contact ” Contact for AnyPASS” in plenty of time before you list your ticket for resale/purchase.
  • Those who have completed the ticket display/purchase are assumed to have read and agreed to all the information and precautions.
  • ▼About Contacts
  • *When contacting us, please be sure to include the name of the show (date and venue).
  • We will reply to your request within our business hours.
  • Please note that it may take some time for us to reply depending on the content of your inquiry, so please allow plenty of time for us to reply.