FREQUENTLY ASKED QUESTIONS

  • Q

    What is a GA Ticket?

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    A

    GA Ticket stands for General Admission Ticket.

  • Q

    Is the private VIP Bar free?

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    A

    The private VIP bar is not free and is available at an additional cost.

  • Q

    Do you only receive one wristband for the three day pass? I cut my wristband off. Can I get into the venue with a wristband that has been cut? Can I receive a new one?

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    A

    Guests who purchase a GA3-day pass wear the same wristband for three days. Guests who purchase a GA1-day pass/VIP1-day pass will wear a wristband that is only effective for the date of the ticket they purchased. If a wristband is lost or damaged on the date during which the ticket was exchanged for a wristband, re-entry, re-issuance, and refunds will not be provided under any circumstances. Be careful not to lose or damage your wristband during the event. Guests who are discovered to have used a wristband to enter the venue in a way that is deemed unlawful will be forced to leave the event. If unlawful entry is discovered, the suspected party will be taken to the police and subjected to legal action.

  • Q

    I booked an advance ticket but it still has not arrived.

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    A

    Due to mistakes in the registered contact details, we many not be able to contact you so please contact the registration office.

  • Q

    I have lost my ticket. Is it possible to re-issue my ticket?

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    A

    WE DO NOT RE-ISSUE TICKETS. Even if you have a receipt or proof of purchase, we still do not re-issue tickets so please keep your ticket safe until the day of the event. If you forget your ticket on the day of the event, we will ask you to repurchase a new ticket.

  • Q

    I will not be able to go to the event. Can I sell my ticket?

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    A

    Reselling and transferring of tickets is prohibited. Legal actions may be placed on both the buyer and the seller. Tickets purchased from anywhere other than our official ticket sites and outlets, including the black market, is illegal. Legal actions will be placed on both the buyer and the seller. Entry will be denied for those caught with tickets purchased illegally.

  • Q

    Do you sell tickets on the day of the show?

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    A

    [Walk up tickets]

    Time: Ticket sales starts from doors open 10:00 am to 9:00 pm (Ticket sales ends when the set amount of tickets sold)
    Place: Walk up ticket sales booth (当日券売り場) Information booth

    GA 3Day ticket: ¥43,000
    GA 2Day ticket: ¥30,000
    GA 1Day ticket: ¥16,000
    VIP1Day ticket: ¥ 31,000

  • Q

    Can I store my belongings at the venue?

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    A

    To ensure that all Ultra Japan 2018 Attendees have a safe and
    pleasurable time at the event, we’ll be including locker booths to
    side of the main gate so that everyone can store their belongings.
    We’ll also be including a checkroom for carry bags this year.
    *Please see below for more information on locker storage size.

    We recommend storing your belongings before entering the venue.
    Attendees hoping to use a locker booth must apply for use at the
    reception counter.
    Personal identification will be required to enter the venue, so please
    take it out of your bags before storing them.
    See below for more details.

    ==========================================================
    【Locker Booth Location】
    Side of the main gate

    【Locker Use Instructions】
    ① Present the following two items at the reception counter and pay the
    usage fee.
    1. Usage fee: ¥2,000
    2. Photo identification
    ② You’ll be given a locker key for use on that day only.
    ③ The key number you’re given can only be used within the specified
    hours on the day of the rental.
    ④ After you’re finished with the locker, insert the locker key into
    the locker and return home.
    *Attendees who lose their key will be required to pay a key exchange
    fee of ¥5,000.

    【Carry Bag Checkroom Instructions】
    ① Present the following two items at the reception counter and pay the
    usage fee.
    1. Usage fee: ¥4,000
    2. Photo identification
    ② You will be given a bag for the storage of your baggage, so please
    place your baggage in the bag yourself.
    ③ You will be given a checkroom number tag and be allowed to store
    your bag for the *time allotted.
    ④ After you’re finished with the storage, take the checkroom number
    tag to the reception counter. Your baggage will be returned to you
    upon reception of the checkroom number tag.

    ——————————————————————————————–
    (Notes/Precautions)

    *All prices include tax.
    *The locker fee is 2,000 yen/day (you can get and store your items
    anytime during the *time allotted).
    *The fee for carry bag checkrooms is 4,000 yen/day (you cannot get and
    store your baggage anytime (multiple times) during the *time allotted)
    *The time allotted is from 9am – 10pm on the day of the storage rental.
    *Once a payment has been made, no refunds will be given for any reason.
    *Photo identification refers to driver’s licenses, passports, citizen
    identification cards, alien registration cards, and other such
    publicly issued identification.
    *Loss, forgetting to withdraw the key, and theft will all fall under
    the “separation of user and locker key.”
    *You will be charged a replacement fee of 5,000 yen if you lose your
    key in any way.
    *If your key is lost or destroyed during the allotted time, the staff
    will open the locker for you only once. Once they do, you will not be
    able to use that same locker again. Be careful not to lose or destroy
    your key. Our company cannot guarantee your baggage due to the loss or
    destruction of the locker key under any circumstances.
    *Locker keys will not be reissued after they’ve already been returned.
    Be extremely careful not to leave any baggage behind.
    *If an attendee has been deemed to be using a locker or the checkroom
    in an illegal or prohibited way, they will immediately be forced to
    leave the venue. If turned over to police custody, legal action may
    also be taken.
    *Show your photo identification at the checkroom counter if you lose
    your checkroom number tag.
    *Please be aware that photo identification is required to enter the venue.
    *As a general rule, anything other than carry bags will not be allowed
    to be stored in the carry bag checkroom. Please do not store any cash,
    valuables, marketable securities, or anything fragile or easily
    spoiled. We will not be responsible if cash, valuables, marketable
    securities, or anything fragile or easily spoiled is destroyed, lost,
    stolen, or altered in any way. Please take this into consideration
    before storing your bags.

    ———————————————————————————————
    【Usage Time】
    9/15 (Sat), 16 (Sun), 17 (Mon), 2018
    9am – 10pm
    ———————————————————————————————
    (Notes/Precautions)
    *Locker/checkroom use is until 10pm. Be sure to collect your baggage
    within the time allotted.
    *Baggage not collected within the time allotted will be disposed of that day.
    ———————————————————————————————
    【Locker Storage Space】
    Locker ①
    ・Width 32.6cm
    ・Height 27.0cm
    ・Depth 40.2cm

    【Checkroom Storage Space】
    For carry bags that can fit in a 90cm x 100cm plastic bag.
    As a general rule, anything other than carry bags will not be allowed
    to be stored in the checkroom.
    ==========================================================

  • Q

    Can we smoke inside the venue?

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    A

    Please smoke in the designated areas, even when using a mobile ashtray.

  • Q

    Is crowd surfing/diving prohibited?

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    A

    Crowd surfing and moshing is strictly prohibited. The organizer, venue, and artists will not be held liable for anyone involved in any injuries or accidents that occur due to such actions. Please note that the organizers will not get involved or consult in any problems that occur due to such actions.

  • Q

    What should I do if I feel sick during the event?

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    A

    Please approach the staff at the event or visit the relief area.

  • Q

    Is this event wheelchair accessible?

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    A

    Yes you can enter the venue on a wheelchair. Please note that there will be a designated area in the venue and if there is anyone accompanying you, that person also needs to purchase a ticket.